Today, was my court date, so bright and early this morning, I set out to Buckeye City Hall, Court House. I worked for the Federal Government right out of high school for two years; after that I worked in the private sector for over 30 years. The customer was king or queen and always, customer service was our main focus... Either our clients or our vendors.
So today, was quite the eye opener. The courthouse in Buckeye is small and was not very crowded this morning. I went into the wrong building; walked up to the counter with a smile and was immediately asked by an unfriendly, unhelpful girl if I'd pulled a number. I had and there was no one ahead of me. When I told her yes, she nodded over to a pack of chairs and told me to wait there until my number was called.. Okey dokey.. After about 5 minutes, I decided I may be in the wrong place; I was in the Department of motor vehicles. Hesitantly, I approached the desk again.. Excuse me? Is this where I pay my ticket? NO - go across the walk way.. Okey Dokey.
I walked into the Right place and waited, and waited until a woman about my age, walked over and asked if she could help me.. Well then, some service! No I couldn't make payment arrangements; yes they'd take cash and my ATM card.
She then asked another employee if she was busy-- I guess the second girl did the receipts. YES the girl was busy! Now this is the cashier department of the court.. So collecting payments? Wouldn't that be her job?
Anyway, she took my money, then while I waited, she stood there, talking to her co-workers in the office about her weekend, before processing my payment. I looked back at the woman behind me in line who burst out laughing.. Unable to believe that an employee of this office would keep a "client" standing there while she related to her co workers the details of the accident she'd been in this weekend. During my working days, I'd have been written up or fired for treating a customer like that. Her supervisor, simply looked over at her annoyed. I'm not just her customer! As a resident of Buckeye, and the community of Sundance, I pay about 300.00 a month extra on my house payment every month to pay her salary!!!!
Thanks for taking the time to read my blog today.